Most Vendor Central accounts lose 1 to 3% of revenue to shortages, overages, chargebacks, price and discount claims, and returns. We find those deductions, file the disputes and follow them until Amazon pays. You pay nothing unless we recover money.
Of audited accounts had money to recover
Audits on one connection
Only on what we recover
From access to first results
Eight Vendor Central audits on one connection, each on its own schedule, plus reimbursement audits for Seller Central. Every finding is reviewed by a human before it reaches Amazon.
For brands that sell directly to Amazon
Amazon says it received fewer units than you shipped and deducts the difference. We find each gap and dispute it with documents, including POD and BOL where they help. For most vendors this is the largest deduction.
Goods received but never invoiced, units received above the purchase order, and cross-matching that pays the wrong unit cost on an ASIN.
Invoices Amazon received but has not paid within terms. We track each one and escalate until it is paid.
Unit price paid below the agreed purchase order cost. We find the gap and dispute it.
Unauthorized chargebacks, duplicate fees and co-op deductions that do not match your contract terms.
Payment, quick-pay and quantity discounts Amazon took without being entitled to them.
Returned inventory that was never credited back, and returns deductions outside policy.
For third-party marketplace sellers
Inventory that Amazon lost, damaged or destroyed in its fulfillment centers. Many of these cases are never claimed.
We compare what you sent to the fulfillment centers with what Amazon received and credited to you.
Customer orders lost or damaged after they left Amazon's warehouse, and fulfillment fees charged above what the shipment should cost.
Refunds Amazon gave for items that never came back, and returned items that were not put back into your inventory.
Seller Central changes every day, so we can run the audit daily and catch problems early.
We already pull your account data for the audit, so we can report on it too, at no extra cost.
Deduction trends, dispute win rates, payment timing and anything unusual on your account.
Help reconciling Amazon payments and keeping track of open claims, month after month.
Reports by ASIN, vendor code, shipment or period, in the format your finance team or agency uses.
We tell you about unusual deductions, missed reimbursements and new discrepancies as soon as they show up.
Setup is short and costs nothing. A new account gets first results 1 to 3 days after we get access.
Fill out the form below and give us read access to Vendor Central. Our software connects and pulls the reports it needs.
On a set schedule: daily for overdue payments, weekly for price claims, monthly for shortages and invoice matching.
Our team checks each finding before anything goes to Amazon.
Filed automatically, or sent to you for approval first. For shortages we request POD and BOL documents.
We track each claim until Amazon pays and re-dispute denials while the window is still open.
Filing every possible claim gets vendors flagged. We file fewer, better ones.
Software finds the discrepancies, and someone on our team reviews each one before it goes to Amazon.
Choose automatic filing or approval first. In approval mode nothing is filed until you say yes.
We pull reports from Vendor Central. We don't need to change your settings, catalog or listings.
We file what the data supports, with POD and BOL where needed. Weak claims get denied and damage your standing with Amazon, so we skip them.
Amazon only pays disputes filed within its window. Anything older is lost, so the audit runs on a schedule, not once.
| Audit | We run it | Dispute window | Amazon decides in |
|---|---|---|---|
| Shortages | Monthly | 2 years from payment due date | 8 to 25 days |
| Invoice matching | Monthly | POs up to 2 years back | Half paid in 60 days, 75% in 96 |
| Overdue payments | Daily | Invoices from the last 24 months | About 38 days |
| Price claims | Weekly | 24 months, up to last month | About 3 days |
| Returns | Monthly | 12 months of tracking | About 14 days |
| Quick-pay discounts | Monthly | Set by your payment terms | About 60 days |
| Co-op fees | Monthly | Current agreements | About 30 days |
Timings are based on a sample of the Vendor Central accounts we audit.
Big platforms handle thousands of brands across every channel. We focus on Amazon and on fewer accounts.
| Recovery Agent 360 | Large recovery platforms | |
|---|---|---|
| Price | 10% of what we recover, shown upfront | Usually 20 to 30%, quoted after a sales call |
| Who reviews findings | A person, every finding | Often automated at volume |
| Disputes | Automatic or approval first, your choice | Usually filed for you |
| Who you talk to | The people who run your audit | An account manager |
| Focus | Vendor Central first, plus Seller Central | Many channels, carriers and retailers |
You pay nothing until Amazon pays you. No retainer, no setup fee, no minimum, and no charge on a claim that fails.
One rate for every audit and every claim type, across Vendor Central and Seller Central. If we don't recover anything, you owe nothing.
We run a free audit of your account and show you how much can be recovered. If you don't see value, you owe nothing.
Request Your Free Audit
We reply within 12 hours.